Today, more than ever, it is our commitment to customer service that will distinguish us as the industry leader and guarantee our success going forward. Other transport companies may have similar equipment, facilities, service schedules and processes, but they do not have our people or our passion, and it‘s our people who make the difference. It is not just about moving freight from here to there ; it’s about getting the job done right, the first time and focusing on every detail in order to get delivered safe on time. We need to get paranoid about focusing on and delivering an exceptional level of customer service to all of our customers.
It is our superior service that sets us apart from our competitors. Customer service and continuous improvement is crucial to future success. At JANTA, we are committed to continually monitoring and reducing our impact on the environment. Initiatives undertaken in 2009 include the implementation of the Latest Technology fleet.
I called out for employee feedback and challenged everyone at JANTA to identify areas where we can improve. I was overwhelmed by the response and the Employee Driven Improvement Program was launched. I want to thank all JANTA team members for their commitment and participation in these programs. Your ideas have helped us cut costs and improve processes.
All of JANTA’ s achievements result from the joint efforts of management and staff to attain one common goal of providing outstanding service to all of our customers. This hard work and dedication, demonstrated every single day, is the reason, JANTA has been honoured as one of our Country’s “ TRANSPORT PERSONALITY OF THE YEAR – 2011” !
It has further established that we are in the right track and moving towards right direction.
On this historic day of 22nd July, 2011, I thank all our trade partner and customers, Patrons, Well wisher, Supplier, Financiers, Friends who have, always been encouraging and supporting us in our journey to highway.